Finding new expiration date for expired cards

When a customer's card expires you won't be able to charge that card, which affects your business. Therefore, you may use Try to find a new expiration date for expired cards option in the back office menu. 

Check below how to enable it. 


Delete

Info

We will do 3 attempts at finding a new expiration date for a card every time you try to charge that card. 
This means that standard processing fees will be applied. 


Setting up 

  1. Using the drop-down menu in the back office's upper right, select the account to which you wish to turn on this option.

  2. Click on the account name.

  3. Click on Account settings.

  4. Navigate to the General section.

  5. Under the Expired card, tick Try to find a new expiration date for expired cards. 

Was this article helpful?